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Jakarta, September 12, 2026 – Bank Jago has taken a decisive step in streamlining its customer base by closing 1.6 million dormant accounts in the second quarter of 2026.
The move, which follows the earlier closure of 1.2 million accounts in late 2025, reflects the bank’s commitment to regulatory compliance and operational efficiency, while underscoring its ability to sustain growth in Indonesia’s competitive digital banking sector.
The closures targeted accounts that had been inactive for 365 consecutive days with zero balance, in line with regulations set by the Financial Services Authority (OJK).
By removing dormant accounts, Bank Jago aims to improve the quality of its customer portfolio and ensure that its reported figures reflect active, engaged users.
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Despite the large scale account closures, Bank Jago’s customer base continued to expand.
As of June 2026, the bank reported 20.1 million active customers, a figure that highlights its success in attracting new users and retaining existing ones.
This growth demonstrates resilience in the face of regulatory adjustments and suggests that the bank’s digital first strategy is resonating with Indonesia’s increasingly tech savvy population.
Financial performance has also strengthened.
In the first half of 2026, Bank Jago posted a net profit of Rp 189 billion, marking a 49 percent increase compared to the same period last year.
Loan disbursement reached Rp 26.6 trillion, up 24 percent from Rp 21.4 trillion in the first half of 2025.
These figures indicate that the bank is not only expanding its customer base but also deepening its financial engagement with clients.
The decision to close dormant accounts carries both benefits and risks.
On one hand, it reduces administrative overhead, enhances data accuracy, and aligns with regulatory standards.
On the other, it may cause dissatisfaction among customers who were unaware of inactivity rules or who wish to reactivate their accounts.
Competitors could seize this opportunity to attract disaffected users by offering more flexible reactivation policies or incentives.
Bank Jago’s strategy reflects broader trends in Indonesia’s banking industry, where digital lenders are increasingly focused on active engagement rather than sheer account numbers.
By prioritizing quality over quantity, the bank positions itself as a disciplined player in a rapidly evolving market.
Ultimately, the closures underscore a balancing act meeting regulatory requirements while sustaining growth.
Bank Jago’s ability to expand its customer base and boost profitability, even as it prunes inactive accounts, suggests that it is navigating this challenge effectively.
The bank’s trajectory will be closely watched as Indonesia’s digital banking sector continues to mature.
